Warranty Information
Techniice USA offers product warranties covering eligible products against manufacturing defects, subject to the applicable warranty terms and conditions.
Warranty periods vary depending on the product category and model. Please review the warranty information below to determine the applicable warranty period for your product.
Warranty Coverage
| Product Category | Warranty Period |
|---|---|
| Coolers (Signature Series Ice Boxes) | 25 Years |
| Ice Packs | 6 Years |
| Cooler Bags | 5 Years |
| Soft Sided Coolers | 5 Years |
| Wilderness Sleeper Tent | 3 Years |
What Is Not Covered?
Warranty coverage does not include damage resulting from:
- External impact or physical damage.
- UV exposure or warping.
- Improper use, handling, or storage.
- Normal wear and tear.
Additional exclusions may apply depending on the product and its applicable warranty terms.
Who Is Eligible for Warranty Coverage?
Techniice USA warranties cover the original purchaser only and are non-transferable.
Proof of purchase is required for all warranty claims. Warranty coverage and eligibility are subject to verification by Techniice USA.
What Is Considered Valid Proof of Purchase?
Acceptable proof of purchase may include:
- The original purchase invoice or receipt.
- An order confirmation showing the purchase details.
- A payment statement showing the transaction, where applicable.
Providing the original invoice or receipt is recommended to help facilitate warranty claim processing.
How to Submit a Warranty Claim
To initiate a warranty claim, please contact Techniice USA before arranging any repairs or returning your product. Warranty claim authorization may be required before proceeding with repairs.
Please contact sales@techniiceusa.com for assistance with your warranty claim.
Please include your product model, proof of purchase, and a description of the issue when contacting our team.
Warranty Replacement Products
If a product is replaced under warranty, the replacement product will be subject to the applicable warranty terms. Please contact Techniice USA for confirmation of warranty coverage for replacement products.
Gift Card Terms and Conditions
- Techniice USA gift cards are not redeemable for cash, except where required by applicable law.
- Gift cards are non-transferable.
- Techniice USA is not responsible for lost or stolen gift cards, except where required by applicable law.